Google defends Pixel 2 XL screen, promises updates for audio issues

Enlarge / The Pixel 2 and Pixel 2 XL. (credit: Ron Amadeo)

Google took to the official Pixel owners forums last night to address the numerous complaints that have been popping up about the Pixel 2 and Pixel 2 XL. Most of these center around the uncompetitive LG-made OLED display that was fitted to the Pixel 2 XL (and not the Pixel 2), but there have also been complaints about strange ticks coming from the speakers of both models. The end result of the complaints (and news articles) is that every Pixel 2 and 2 XL will come with a two-year warranty, and Google will push out some software updates to alleviate some of the other Pixel problems.

LG is far behind Samsung when it comes to producing quality OLED panels for smartphones, but for some reason Google still chose to slap an inferior component onto its flagship smartphone. Here are the most common complaints we've seen out there as a result:

• The display is grainy or "dirty" looking at low brightness.
• It experiences image burn-in after just a few weeks.
• There's a blue shift to the display when looked at off-angle.
• The colors are "dull." (This one is more of a personal preference.)

Mario Queiroz, Google Hardware's VP of product management, said on the Pixel forums that while he thinks the Pixel 2 XL display is "beautiful," Google is taking some steps to address some of these issues.

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