Overhaul of UK's poor banking culture is slow, admits standards chair

Banking Standards Board tells MPs care for vulnerable customers continues to fall short

Little progress has been made on fixing the UK's poor banking culture, five years on from a major industry inquiry meant to address lender misconduct, the chair of the sector's standards board has admitted.

In the Banking Standards Board's first appearance in front of the treasury committee, Dame Colette Bowe and CEO Alison Cottrell were pressed on whether anything had changed since a 2013 parliamentary commission condemned a culture in which poor standards were often considered normal.

Related: NatWest customers dumped and left unable to pay bills