UK ISPs now automatically refund customers £8 a day for Internet outages

Enlarge (credit: Getty Images | Mario Gutii(C)rrez.)

Internet service providers in the United Kingdom now automatically refund customers for outages in landline phone and broadband service, and also for missed appointments or delays in starting new service.

When a customer's landline or Internet service goes out and is not fully fixed within two business days, an ISP will issue 8-per-day refunds, according to UK telecom regulator Ofcom.

"You will receive an initial 8 if the service is not fixed two full working days after you report it, and then 8 for each full day it is still not fixed after that," Ofcom said.

Read 13 remaining paragraphs | Comments