AT&T switches customers to more expensive plans without asking them first

Enlarge / Poor piggy. (credit: Getty Images | Aurich Lawson)

AT&T is adding $10 to the monthly bills of customers with certain grandfathered mobile-data plans and not letting them switch back to their older packages. AT&T is pitching the change as a "bonus" because it's also adding 15GB to the customers' monthly data allotments.

"Enjoy more data," AT&T says in a support document. "Starting with your October 2019 bill, you'll get an additional 15GB of data on your Mobile Share plan. This bonus data comes with a $10 price increase."

Paying an extra $10 for another 15GB isn't a bad deal as far as US wireless prices go, but that's only true if you actually need the extra data. The plans getting the data-and-price increases already had between 20GB and 60GB of data per month at prices that ranged from $100 to $225. Now those plans have 35GB to 75GB and cost $110 to $235. (The data allotments can be shared among multiple people on the same family plan.)

Read 5 remaining paragraphs | Comments