Google and YouTube Moderators Speak Out on the Work That Gave Them PTSD

upstart writes in with an IRC submission for SoyCow1337:

Google and YouTube moderators speak out on the work that gave them PTSD:

Content warning: This article contains descriptions of graphic and disturbing content related to terrorism and crimes against children.

Google and YouTube approach content moderation the same way all of the other tech giants do: paying a handful of other companies to do most of the work. One of those companies, Accenture, operates Google's largest content moderation site in the United States: an office in Austin, Texas, where content moderators work around the clock cleaning up YouTube.

Peter is one of hundreds of moderators at the Austin site. YouTube sorts the work for him and his colleagues into various queues, which the company says allows moderators to build expertise around its policies. There's a copyright queue, a hate and harassment queue, and an "adult" queue for porn.

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