Overcharged by a Tech Company? New Service Could Help Get Your Money Back
upstart writes in with an IRC submission for Bytram:
Overcharged by a tech company? New service could help get your money back:
When a major company overbills you, doesn't honor a sales promise or wrongly damages your credit, it can be difficult and discouraging to seek out ways to make a consumer claim. The online platform FairShake -- formerly known as Radvocate -- relaunched on Tuesday with a rebuilt product that aims to help people take on big companies such as Verizon, Wells Fargo and Equinox and win compensation.
FairShake automates the claims process of legal research, document creation and delivery to help customers negotiate a resolution to their claim against a company. Any disputes that aren't resolved in negotiation can be escalated to the private consumer arbitration court system, and the platform will automate the process of filing with the American Arbitration Association.
Around 80 million people per year in the US have some sort of unresolved dispute with a company, mostly in big industries like telecom, banking and online services, Max Kornblith, co-founder of FairShake, told CNET. As such, FairShake has expanded from focusing on the telecom industry to others including financial services, home security, fitness and ride-hailing services.
[...] FairShake takes a 20% commission of any refunds or other cash payments that customers receive in their disputes, and 10% of any adjustments to their debt or account balances, along with a $20 minimum for any successfully resolved claim. If you don't get paid, FairShake doesn't either, Kornblith said. The company also offers discounted or free help to low-income customers, he added.
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