Frontier Prepares for Bankruptcy, Regrets Failure to Install Enough Fiber

upstart writes in with an IRC submission for SoyCow8162:

Frontier prepares for bankruptcy, regrets failure to install enough fiber:

As Frontier Communications moves closer to an expected bankruptcy filing, the ISP told investors that its troubles stem largely from its failure to invest properly in upgrading DSL to fiber broadband.

The presentation for investors, which is included in a Securities and Exchange Commission filing, said that "significant under-investment in fiber deployment and limited enterprise product offerings have created headwinds that the company is repositioning itself to reverse." Much of Frontier's fiber deployment was actually installed by Verizon before Verizon sold some of its operations to Frontier.

About 51 percent of Frontier revenue comes directly from residential consumers, with the rest mostly from wholesale and business customers. Frontier said the residential segment that provides most of its revenue "has the highest monthly churn," meaning that customers are leaving the company in large numbers. DSL-customer losses are expected to increase, Frontier said.

[...] In addition to not deploying enough fiber, Frontier has done a poor job maintaining its copper phone and broadband network. Investigations and complaints of chronic outages in New York, Minnesota, Ohio, and West Virginia have helped reveal the ISP's shortcomings.

Frontier's Inner Secrets Revealed: 'We Underinvested for Years':

Communications has revealed to investors what many probably realized long ago - the independent phone company chronically underinvested in network upgrades and repairs for years, giving customers an excuse to switch providers.

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