Third-party Mac repair shops will gain access to Apple tools, parts

Enlarge / Removing the scissor switch in a 16-inch MacBook Pro, courtesy of iFixit. (credit: iFixit)

Today, Apple announced that it will expand a program that gave third-party repair shops access to its own proprietary tools, diagnostics, and parts. Launched last year, the program initially only provided the resources for servicing iPhones. Now it will apply to Macs as well. As with the iPhone program, shops can sign up for the program for free, and those that join will be given free training and access to parts.

Apple has tried to make its own services like AppleCare+ and the Genius Bar at Apple retail stores a major selling point for would-be Mac users who want good repair options without having to figure out which shops are reliable or to do any of the work themselves. While those services often get high marks from Apple's customers, there's a major problem: the company's own Apple Store locations mainly service major urban centers in relatively wealthy nations.

There are several gaps in that coverage, leaving iPhone or Mac owners who don't live in these locations with fewer options. This repair-parts program may be a first step to alleviating some of that problem. It will allow some third-party shops that serve areas that Apple Stores don't to provide a level of service for iPhones and Macs that is closer to what consumers would get at an Apple Store.

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