Sony delists PlayStation version of Cyberpunk 2077, offers refunds to all owners

Enlarge / Refunds have gone to a whole new level for CD Projekt Red's latest game. (credit: CD Projekt Red / Sam Machkovech)

Cyberpunk 2077's woes on "last-gen" gaming consoles mounted on Thursday with an unprecedented about-face by Sony. Effective immediately, the CD Projekt Red adventure game has been fully delisted from the PlayStation Store, and existing owners have been told they can request refunds for any purchases of the game's digital-download version.

Shortly after Sony's Thursday evening statement went live, a button appeared for users signed in with their PlayStation Network account to request a no-questions-asked refund of their CP77 purchase. (This button doesn't appear for all users as of press time, likely owing to a swell of traffic to Sony's servers.) The refund's processing "may vary based on your payment method and financial institution." Ars Technica has confirmed that the game's PS Store listing can no longer be accessed on PS4 or PS5 consoles, while existing owners can still find the game in their digital library interface and play it.

The news follows CD Projekt Red's own admission that the game's performance on base consoles like Xbox One and PlayStation 4 suffered from "bugs and crashes." Therefore, Red encouraged customers to request refunds from both digital and physical retailers-and the company opened an email hotline for anyone who struggled with attempts to get refunds. Sure enough, game owners in both console camps found the default refund process unworkable-and Sony's sweeping action here may point to a requirement on their part to have a refund process be compatible with its terms of service. In other words, if the game is "broken," then Sony may need to acknowledge such issues with a top-to-bottom wipe of the game from PSN to work with CDPR's public refund plan, as opposed to offering selective refunds.

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