Comcast Hides Upload Speeds Deep Inside its Infuriating Ordering System

upstart writes in with an IRC submission:

Comcast hides upload speeds deep inside its infuriating ordering system:

But while upload use on Comcast's network quickly grows-driven largely by videoconferencing among people working and learning at home-the nation's largest home-Internet provider with over 30 million customers advertises its speed tiers as if uploading doesn't exist. Comcast's 56 percent increase in upstream traffic made me wonder if the company will increase upload speeds any time soon, so I checked out Comcast's Xfinity.com site today to see the current upload speeds. Getting that information was even more difficult than I expected.

The Xfinity website advertises cable-Internet plans with download speeds starting at 25Mbps without mentioning that upstream speeds are just a fraction of the downstream ones. I went through Comcast's online ordering system today and found no mention of upload speeds anywhere. Even clicking "pricing & other info" and "view plan details" links to read the fine print on various Internet plans didn't reveal upload speeds.

Even after adding a plan to the cart and going through most of the checkout process, I could not find any mention of upload speeds. I got to the point where you have to enter credit card information to continue, so I initially stopped there. I later confirmed that Comcast's ordering system will show upload speeds after it checks whether your credit card is valid, in the final page where you submit an order.

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