Ryanair to shake up refunds policy after pandemic criticism

Airline, which even barred some people who sought redress, commits to refunds within five working days

Ryanair has promised to start refunding customers for cancelled flights within five working days, after criticism of its reimbursements policy during the pandemic.

The Dublin-based carrier, which has previously described itself as a no-refunds airline", has also announced significant improvements to the way it treats customers whose flights are delayed or cancelled.