Insurance fine print may mean thousands of flood victims are unable to claim, report says

Flood, storm and rainwater policy inclusions and wording vary across providers as government-backed standardisation stalls

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Thousands of victims of the floods in NSW and Queensland will be unable to claim on their insurance due to exclusions in policy fine print, the Financial Rights Law Centre says.

What is covered by insurance policies varies wildly between insurers because definitions of events including flood, rainwater runoff and wind damage are not standard, the group said in a new report.