Australian insurance reports are riddled with errors and difficult to access, research finds

Reports used by industry to evaluate customers often missing claims or had incorrect figures and could take as long as a month to obtain

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Insurance industry files used to decide whether to give customers coverage and how much to charge are riddled with errors, according to new research.

There was a material error in each of 15 My Insurance Claim" reports examined by researchers for the Financial Rights Legal Centre, the advocacy service said.

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