Independent review praises ABC complaints unit but recommends new ombudsman role to handle appeals

Review also recommends new procedures to address complaints about ABC staff use of social media to help overcome perception problem'

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The ABC's internal complaints unit is an efficient" system which could nevertheless benefit from the addition of an ABC ombudsman to review the findings, an independent review has found.

The new ABC ombudsman would head an expanded editorial complaints unit, have the power to review a complaint finding and would report to the board.

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