Warning over Centrelink call centres as Services Australia slashes contracts
by Luke Henriques-Gomes Social affairs and inequality from World news | The Guardian on (#608NE)
Exclusive: Agency says decision to cut outsourced workload by 30% is due to reduced demand as unions warn of longer wait times
Services Australia has embarked on a massive shake-up of its call centre operations, slashing the work it sends to labour hire firms as it approaches one of its busiest periods of the year.
Guardian Australia has learned the agency last week informed its outsourced service delivery partners" it was cutting the workload" sent to these four firms by about 30%.
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