BT staff vote for first national strike in 35 years

Landline and broadband customers told to expect disruption as engineers, call centre and shop staff back action

BT staff have voted for their first national strike in 35 years, which is expected to affect customers across the country having broadband services installed or getting faults fixed.

The strike by BT engineers and call centre staff represents the vast majority of its 58,000-strong frontline workforce, and the trade union organising the ballot has said that BT customers can expect disruption to services including repairs, having new phone and internet lines fitted or getting hold of support staff.