UK’s most vulnerable missing out on energy bill support due to confusing systems

Charity warns of significant risk' that those on old prepayment meters will be unable to redeem vouchers offering 400 discount

The poorest and most vulnerable people in the UK risk missing out on the energy bill support and cost of living payments they are entitled to, because of a lack of clarity over what is available from the government and how to get it, charities have warned.

Under the energy bills support scheme announced by Rishi Sunak when he was chancellor, all households are eligible for a 400 energy bill discount, paid across six instalments starting last month.