First-Ever ISP Study Reveals Arbitrary Costs, Fluctuating Speeds, Lack of Options
An Anonymous Coward writes:
Does anyone in the United States actually like their internet service provider (ISP)? If new research is anything to go off of, the answer is probably no. The results from a first-of-its-kind nationwide ISP study were published Thursday, and in what will come as a surprise to absolutely no one reading this site, consumers' reliance on this modern necessity is being widely exploited.
Consumer Reports, an independent nonprofit research organization best known for its product reviews, launched its Fight for Fair Internet study in July 2021. At its core, the study sought to publicize what Americans pay for internet service and (more importantly) what their money actually gets them. We'll avoid any fanfare here: Things aren't great. After analyzing more than 22,000 internet bills from all 50 states, the District of Columbia, Puerto Rico, and the US Virgin Islands, Consumer Reports found that arbitrary pricing and other disturbing practices are commonplace. Worse, the magazine found this to be true across many of the 526 domestic ISPs examined during the study-including all 26 of the largest providers, which cover more than 90 percent of the country's services.
One anonymized AT&T bill from the published study illustrates how consumers are issued discounts seemingly at random and without information on how to keep the discount. The bill shows that the customer was given two $10 discounts on their original bill of $80: One for bundling and another for "loyalty." Most of us appreciate a good discount, but without any explanation as to what "loyalty" involves-was the customer made aware of the discount? Is the discount permanent?-it's difficult to compare pricing with other ISPs, which stymies competition.
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