MSG probed over use of facial recognition to eject lawyers from show venues
Enlarge / Radio City Music Hall on December 14, 2021, in New York City. (credit: Getty Images | Alexi Rosenfeld )
The operator of Madison Square Garden and Radio City Music Hall is being probed by New York's attorney general over the company's use of facial recognition technology to identify and exclude lawyers from events. AG Letitia James' office said the policy may violate civil rights laws.
Because of the policy, lawyers who work for firms involved in litigation against MSG Entertainment Corp. can be denied entry to shows or sporting events, even when they have no direct involvement in any lawsuits against MSG. A lawyer who is subject to MSG's policy may buy a ticket to an event but be unable to get in because the MSG venues use facial recognition to identify them.
In December, attorney Kelly Conlon was denied entry into Radio City Music Hall in New York when she accompanied her daughter's Girl Scout troop to a Rockettes show. Conlon wasn't personally involved in any lawsuits against MSG but is a lawyer for a firm that "has been involved in personal injury litigation against a restaurant venue now under the umbrella of MSG Entertainment," NBC New York reported.