Lawsuit accuses DoorDash of charging iPhone users more for identical orders
Enlarge / A class-action lawsuit claims that DoorDash makes it seem to customers like the distance and effort of a delivery change its fees, when the company's algorithm-and their phone choice-allegedly have more of an impact. (credit: Michael Nagle/Bloomberg via Getty)
A class-action lawsuit claims that DoorDash uses hard-to-pin-down delivery fees to systematically charge the delivery service's iPhone users more than others.
The lawsuit (PDF), filed May 5 in the District of Maryland, came in hot. Plaintiff Ross Hecox, in addition to his two children and a presumptive class of similarly situated customers, briefly defines DoorDash as an online marketplace with 32 million users and billions of dollars in annual revenue.
"Yet, DoorDash generates its revenues not only through heavy-handed tactics that take advantage of struggling merchants and a significant immigrant driver workforce, but also through deceptive, misleading, and fraudulent practices that illegally deprive consumers of millions, if not billions, of dollars annually," the suit adds. "This lawsuit details DoorDash's illegal pricing scheme and seeks to hold DoorDash accountable for its massive fraud on consumers, including one of the most vulnerable segments of society, minor children."