Services Australia backtracks after ‘unfair’ approach to botched child support assessments

Commonwealth ombudsman says agency initially planned not to inform people affected by 15,803 potentially inaccurate child support assessments'

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Services Australia proposed not to contact past customers affected by 15,803 potentially inaccurate child support assessments" but backtracked after the commonwealth ombudsman warned this could leave parents out of pocket.

In a statement on Monday the ombudsman revealed that poor IT systems had resulted in errors in up to 47,488 assessments, but Services Australia had wanted to avoid notifying about a third of the caseload, a plan the ombudsman labelled unfair".

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