ServiceNow upgrade goes from AI to Zero Trust
You can't not do GenAI in 2023, and 'Vancouver' release has gone there - but its detours may be more worthy Artificial intelligence might just cause IT departments to reconsider their success metrics - according to ServiceNow circa 2017. That's when the SaaS-y workflow specialist promised it would put AI to work automatically routing jobs to the most appropriate person in the "Kingston" release of its platform....