Family wait 100 days for Midlands care home refund after aunt’s death

Advinia has failed to return more than 7,000 in unused fees despite repeated demands and promises to do so

A grieving family have hired lawyers after one of the UK's largest care home operators withheld thousands of pounds in unused fees after their loved one died.

Clara Willetts, 95, died on 19 June in the 186-a-day Netherton Green care home in Dudley run by Advinia. The firm failed to return more than 7,000 after her death despite repeated demands and promises to do so. The money is needed to pay for her funeral.