Booking.com to compensate some hotels over delayed payments but others miss out

Travel website apologises to partners left out of pocket, but those told they do not qualify for compensation say it adds insult to injury

Travel website Booking.com has apologised and offered some hotel operators cash compensation for leaving hotels and partners out of pocket for months, but those who have been left out of the payment say it adds insult to injury.

In an email sent out to hotel operators this week, the Booking.com chief executive, Glenn Fogel, apologised for the impact that our finance and payment systems maintenance and the resulting delay in payments may have had on you and your business".