Fortnum & Mason online customers hampered by service ‘glitches’

Online shoppers at the upmarket London grocer complain about being billed twice and being on hold for nearly 90 minutes

Customers of luxury grocer Fortnum & Mason have been complaining about difficulties placing orders and getting a response from customer services during a busy Christmas period for the retailer.

Some shoppers at the store, which holds a royal warrant and is famed for its Christmas hampers, have taken to social media and review websites to complain about being charged multiple times after repeating transactions thinking they have not gone through.