DPD AI chatbot swears, calls itself ‘useless’ and criticises delivery firm

Company updates system after customer decided to find out' what bot could do after failing to find parcel

The delivery firm DPD has disabled part of its artificial intelligence (AI) powered online chatbot after a disgruntled customer was able to make it swear and criticise the company.

Musician Ashley Beauchamp, 30, was trying to track down a missing parcel but was having no joy in getting useful information from the chatbot. Fed up, he decided to have some fun instead and began to experiment to find out what the chatbot could do. Beauchamp said this was when the chaos started".