Living With the Ghost of a Smart Home's Past
owl writes:
https://www.theverge.com/24073300/smart-home-new-house-old-tech
My brother and his wife got a house. He mentioned it appeared to have a lot of tech installed by the last owner. I told him that was an exciting mystery for the two of us. Whatever speakers and weird smart home junk had been set up, we'd be able to repurpose. But then he moved in. Slowly, over weeks of tech support calls and hours digging through shockingly deep coat closets, we learned that while the old owner was gone, his digital ghost remained. It was lurking in the home's lights and shades and thermostat, turning what should have been a smart home into a very haunted one.
I didn't think I'd have to be the IT equivalent of a Ghostbuster when my brother first texted me about it. I've set up multiple smart homes, worked in IT, and currently am surrounded by some of the smartest tech journalists around. As smart home troubleshooting resources go, I have more than the average person.
It was no problem walking him through maximizing the performance of the Google Nest Wifi system still in place (including a full factory reset). But then... the trouble started. There were the window shades that always opened at 8AM and always closed at sundown. My brother disconnected everything that looked like a hub, and still, operating on some inaccessible internal clock, the shades carried on as they were once programmed to do.
[...] Some former homeowners will provide onboarding to the home's smart home system, but most do as the guy who used to own my brother's house did. They walk away and leave it as an adventure for the next person. I know because I've now done it twice myself. I really hope the new renters of my old Brooklyn walk-up appreciate all the 2014 Philips Hue lights I left installed in the basement.
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