Google Cloud accidentally deletes UniSuper’s online account due to ‘unprecedented misconfiguration’

Super fund boss and Google Cloud global CEO issue joint statement apologising for extremely frustrating and disappointing' outage

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More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a one-of-a-kind" Google Cloud misconfiguration" led to the financial services provider's private cloud account being deleted, Google and UniSuper have revealed.

Services began being restored for UniSuper customers on Thursday, more than a week after the system went offline. Investment account balances would reflect last week's figures and UniSuper said those would be updated as quickly as possible.