‘Kafkaesque’: bank blocks cash transfer, saying it could be an AI scam

Starling's fraud team repeatedly refused to allow UK man to send 12,800 to friend in Austria, then froze account

An Edinburgh academic has accused Starling bank's fraud team of behaving like officers in a police state after they repeatedly refused to allow him to send a 15,000 (12,800) payment to a friend in Austria, then froze his account when he complained about their absurd demands".

John MacInnes, a professor emeritus of sociology and statistics, says he has been left astonished by his treatment by staff at the challenger bank.