AGL breached rules 16,000 times in wrongly taking welfare money from hundreds of people, court rules
by Christopher Knaus and Lorena Allam from World news | The Guardian on (#6Q6XQ)
Landmark federal court judgment could trigger proceedings against three other energy retailers
AGL breached Australian energy rules more than 16,000 times through its use of the government-run Centrepay system to wrongly take welfare money from almost 500 people years after they ceased being customers, a court has ruled.
The landmark federal court judgment could trigger proceedings against three other energy retailers, which were referred to the regulator following a Guardian investigation into failures of the Centrepay system.
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