Six Months Ago NPR Left Twitter. The Effects Have Been Negligible
hubie writes:
A lot of people threaten to leave Twitter. Not many of them have actually done it.
This was true even before Elon Musk's purchase of the platform a year ago. But the parade of calamities since - cutting back on moderation, unplugging servers, reinstating banned accounts, replacing verified check marks with paid subscription badges, throttling access to news sites, blaming the Anti-Defamation League for a decline in advertising - has made stepping away more appealing, either because the timeline is toxic or because the site simply doesn't function the way it used to.
Last April, the company gave NPR a reason to quit - it labeled the network "U.S. state-affiliated media," a designation that was at odds with Twitter's own definition of the term. NPR stopped posting from its account on April 4. A week later, it posted its last update - a series of tweets directing users to NPR's newsletters, app, and other social media accounts. Many member stations across the country, including KUOW in Seattle, LAist in Los Angeles, and Minnesota Public Radio, followed suit.
Six months later, we can see that the effects of leaving Twitter have been negligible. A memo circulated to NPR staff says traffic has dropped by only a single percentage point as a result of leaving Twitter, now officially renamed X, though traffic from the platform was small already and accounted for just under two percent of traffic before the posting stopped. (NPR declined an interview request but shared the memo and other information). While NPR's main account had 8.7 million followers and the politics account had just under three million, "the platform's algorithm updates made it increasingly challenging to reach active users; you often saw a near-immediate drop-off in engagement after tweeting and users rarely left the platform," the memo says.
There's one view of these numbers that confirms what many of us in news have long suspected - that Twitter wasn't worth the effort, at least in terms of traffic. "It made up so little of our web traffic, such a marginal amount," says Gabe Rosenberg, audience editor for KCUR in Kansas City, which stopped posting to Twitter at the same time as NPR. But Twitter wasn't just about clicks. Posting was table stakes for building reputation and credibility, either as a news outlet or as an individual journalist. To be on Twitter was to be part of a conversation, and that conversation could inform stories or supply sources. During protests, especially, Twitter was an indispensable tool for following organizers and on-the-ground developments, as well as for communicating to the wider public. This kind of connection is hard to give up, but it's not impossible to replace.
[...] These strategies move publishers further away from seeing social media as a source of clicks. This could be a risky pivot away from traffic sources, given that NPR and many member stations have laid off staff or made other cuts due to declining revenues. But the social media clickthrough audience has never been guaranteed; a Facebook algorithm change this year also tanked traffic to news sites. Instead, recognizing that social media is not a key to clicks seems like a correction to years of chasing traffic through outside platforms.
Read more of this story at SoylentNews.