British Gas pledges to focus on customers after being overtaken by Octopus
by Jillian Ambrose Energy correspondent from World news | The Guardian on (#6VDC7)
CEO of owner Centrica says service will be my obsession' as profits slump by a third to 2.3bn
The boss of British Gas has said that losing its spot as Britain's biggest energy supplier for the first time in four decades should galvanise" its staff to focus on customer service and lowering bills.
Chris O'Shea, the chief executive of Centrica, which owns British Gas, said monitoring its customer service was an obsession" that would continue after Octopus Energy toppled it from the position as the largest energy supplier in the market last year.
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