Brother denies using firmware updates to brick printers with third-party ink
Brother laser printers are popular recommendations for people seeking a printer with none of the nonsense. By nonsense, we mean printers suddenly bricking features, like scanning or printing, if users install third-party cartridges. Some printer firms outright block third-party toner and ink, despite customer blowback and lawsuits. Brother's laser printers have historically worked fine with non-Brother accessories. A YouTube video posted this week, though, as well as older social media posts, claim that Brother has gone to the dark side and degraded laser printer functionality with third-party cartridges. Brother tells Ars that this isn't true.
On March 3, YouTuber Louis Rossman posted a video saying that Brother turns heel & becomes anti-consumer printer company." The video, spotted by Tom's Hardware, has 163,000 views as of this writing and seems to be based on a Reddit post from 2022. In that post, Reddit user 20Factorial said that firmware update W1.56 caused the automatic color registration feature to stop working on his Brother MFC-3750 when using third-party cartridges.
With the colors not able to be aligned, the printer is effectively non-functional," 20Factorial said. The Redditor went on to say that when asked, a Brother customer service agent confirmed that the printer is non-functional without genuine toner."