Virgin Australia offers refunds to 61,000 passengers after charging incorrect itinerary change fees

The airline has apologised and begun informing passengers who are eligible for a refund, with an average value of $55

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Virgin Australia is offering refunds to more than 60,000 passengers, after an internal error led to inflated itinerary change fees being charged over the past five years.

The airline has apologised and launched an itinerary change claim program, as it begins informing passengers who are eligible for refunds over the incorrect fees charged to customers making changes to their bookings between 21 April 2020 and 31 March this year.

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