Delta Air Lines is Using AI to Set the Maximum Price You’re Willing to Pay

upstart writes:

Delta Air Lines is using AI to set the maximum price you're willing to pay:

Delta's president says the quiet part out loud.

Delta Air Lines is leaning into dynamic ticket pricing that uses artificial intelligence to individually determine the highest fee you'd willingly pay for flights, according to comments Fortune spotted in the company's latest earnings call. Following a limited test of the technology last year, Delta is planning to shift away from static ticket prices entirely after seeing "amazingly favorable" results.

"We will have a price that's available on that flight, on that time, to you, the individual," Delta president Glen Hauenstein told investors in November, having started to test the technology on one percent of its ticket prices. Delta currently uses AI to influence three percent of its ticket prices, according to last week's earnings call, and is aiming to increase that to 20 percent by the end of this year. "We're in a heavy testing phase," said Hauenstein. "We like what we see. We like it a lot, and we're continuing to roll it out."

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