Dhanushi lost her job the same day CBA rolled out an AI chatbot. It may just be the beginning

Across the banking sector, thousands of jobs have been cut at the same time as AI use soars in clerical and customer service roles

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Two months ago, the Commonwealth Bank announced plans to replace 45 customer service workers with an artificial intelligence chatbot before later backtracking and reversing the decision.

But across the financial services and banking sector, the use of AI is soaring and thousands of jobs have been cut - though the connection is rarely officially made.