‘It was personal, critical’: Bristol parents’ long battle over council Send services

Three years after leak led to claims of social media spying, city authorities have agreed to independent investigation

I've realised how damaging the whole thing's been because, you know, you can't trust people," Jen Smith says from her home in Bristol.

Smith is one of a number of parents of children with special education needs and disabilities (Send) who allege Bristol city council spied on them because of their online criticism of the local authority.