Windrush officials must improve after neglecting dying woman’s claim, says ombudsman

Scheme ordered to pay 25,000 to Caroline Tobierre's family who were consumed' by battle for compensation at end of her life

The Windrush compensation scheme must improve after it failed to consider a dying woman's claim properly and wrongly refused to compensate her husband for the loss of his pension, an ombudsman has said.

Caroline Tobierre's last days were overshadowed" by an exhausting" compensation battle. The WCS has now been ordered by the Parliamentary and Health Service Ombudsman (PHSO) to pay 25,000 to her widower, Thomas Tobierre, 71, and daughter Charlotte Tobierre, 40.