Optus admits process not followed after it missed at least five warnings of triple zero outage
by Ben Smeeand Cait Kelly from on (#706AF)
Albanese government under pressure to ensure stiff penalties are imposed as emergency management minister blasts telco as absolutely disgraceful"
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Optus failed to immediately respond to at least five calls from customers unable to contact triple zero in the hours before it realised its systems had failed, as the embattled telco confirmed established processes were not followed".
The company's chief executive, Stephen Rue said on Sunday the company had identified at least five calls, routed to an offshore customer call centre, in relation to the emergency line outage that has been linked to at least three deaths.
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