Royal Mail delivered Christmas letters and parcels late to about 16m people

No light at the end of the tunnel for consumers' as 2025 figure is 50% higher than previous year, says Citizens Advice

Royal Mail has been criticised for offering an unacceptable" performance over the crucial Christmas period after it failed to deliver letters and cards on time to about 16 million people, Citizens Advice found.

The consumer watchdog, which carried out research into Christmas deliveries, said that figure was 50% higher than in 2024, and the highest level over the festive period in five years, excluding when Royal Mail was hit by strike action in the run-up to Christmas four years ago.