‘Nightmare’ queues and missed flights: readers report turbulent start to EU entry-exit system

Some travellers spent hours in lines at airport, with kiosks not working, little seating and few staff on hand to help

Some travellers passing through the new EU entry-exit system (EES) have faced huge delays at border checks, with some waiting for up to three hours, airports say.

The new rules have gradually been introduced in Europe since October 2025, and came into effect on Friday in the Schengen countries - 25 of the EU's 27 states plus Iceland, Norway, Liechtenstein and Switzerland.