Two Cheers for Customer Service

I'm eager to rip Sound Transit when their operations department does rider-unfriendly stuff, so it's fair to commend them for absolutely flooding the zone with employees during tunnel closures the last two weekends.

I had a couple of trips to the Sodo/Stadium area on Sunday, and there was so much staff there that no one could be confused about the transfer to the 97. With an unusually high tourist content, this human contact was worth any number of online tweets and alerts.

Moreover it seemed like there was pretty much always a 97 around when people got off the train, minimizing the delay for riders.

Bravo to Sound Transit.