Airlines using wearables to get more personal

in hardware on 2014-03-20 09:24 (#3GH)

Don't be surprised if the next flight attendant that serves you seems to know more about you than you'd expected. Airlines seem to be strongly interested in the possibilities offered by new wearable technology, and at least two - Qantas and Virgin Atlantic - are giving wearable tech a try in order to provide more personalized service to their customers.

Looks like you shouldn't be surprised if the person to whom you hand your boarding pass is wearing Google Glass, now.

better service versus privacy (Score: 1)

by rocks@pipedot.org on 2014-03-20 12:23 (#Q1)

Notwithstanding privacy concerns, one of the potential advantages of widely-shared personal information is the potential for better service exchanges between businesses and customers. This sounds like it could be an example of that.

I suppose a potential downside is if you are on record as "frugal", and if businesses identify you as such and they actually lower the quality of service they provide to the frugal-ites.