As you should, when being told the only remedy is deleting everything and starting again On Call 2025 has ended and a new year is upon us, but The Register will continue opening Friday mornings with a fresh installment of On Call - the reader-contributed column that tells your tales of tech support....

A botched update mixed up transaction data across accounts, with thousands now receiving goodwill payouts A botched overnight software update at Lloyds Banking Group left up to 447,000 customers briefly seeing other people's transactions in its mobile apps, with the bank now acknowledging the scale of the incident and compensating affected users....