and worse (Score: 0) by Anonymous Coward on 2016-12-28 05:15 (#26SPA) https://www.theguardian.com/australia-news/2016/dec/28/call-to-suspend-centrelink-system-after-single-mother-receives-24000-debt-notice A low-income single mother says Centrelink wrongly issued her a $24,000 welfare debt just before Christmas, the latest in a series of complaints about the agency's new automated compliance system.On Tuesday Labor's human services spokeswoman, Linda Burney, wrote to the government asking for a suspension of Centrelink's new automated compliance system, saying it must stop accusing people of serious wrongdoing and charging recovery fees until it could be certain the system was targeting the right people.Last week, a Centrelink compliance officer blew the whistle on widespread faults with the new compliance system, saying it was error-prone and grossly unfair to welfare recipients. Re: and worse (Score: 0) by Anonymous Coward on 2017-01-03 11:27 (#27FG4) it's not improving https://www.news.com.au/finance/work/at-work/this-is-the-biggest-issue-in-australia-centrelink-debacle-gets-worse/news-story/e7f18becbaf16d11fcdb3ce79d87f624 Re: and worse (Score: 0) by Anonymous Coward on 2017-01-06 13:28 (#27X0A) They should get a bigger shovel.https://www.theguardian.com/australia-news/2017/jan/06/centrelinks-debt-recovery-failures-referred-to-auditor-general-by-labor https://www.theguardian.com/australia-news/2017/jan/06/centrelink-crisis-cataclysmic-turnbull-former-head-digital-transformation Re: and worse (Score: 0) by Anonymous Coward on 2017-01-06 13:29 (#27X0B) The man handpicked by Malcolm Turnbull to head the government's digital transformation has said the error rate in Centrelink's data-matching process is so unfathomably high that it would send a commercial enterprise out of business.Paul Shetler, the former digital transformation office head, criticised the government's response to its latest IT crisis, telling Guardian Australia it was symptomatic of a culture of blame aversion within the bureaucracy."It is literally blame aversion, it is not risk aversion," Shetler said. "They're trying to avoid the blame, and they're trying to cast it wide."The justifications that have been given I think are just another example of the culture of 'good news', reporting only good news up through the bureaucracy.
Re: and worse (Score: 0) by Anonymous Coward on 2017-01-03 11:27 (#27FG4) it's not improving https://www.news.com.au/finance/work/at-work/this-is-the-biggest-issue-in-australia-centrelink-debacle-gets-worse/news-story/e7f18becbaf16d11fcdb3ce79d87f624 Re: and worse (Score: 0) by Anonymous Coward on 2017-01-06 13:28 (#27X0A) They should get a bigger shovel.https://www.theguardian.com/australia-news/2017/jan/06/centrelinks-debt-recovery-failures-referred-to-auditor-general-by-labor https://www.theguardian.com/australia-news/2017/jan/06/centrelink-crisis-cataclysmic-turnbull-former-head-digital-transformation Re: and worse (Score: 0) by Anonymous Coward on 2017-01-06 13:29 (#27X0B) The man handpicked by Malcolm Turnbull to head the government's digital transformation has said the error rate in Centrelink's data-matching process is so unfathomably high that it would send a commercial enterprise out of business.Paul Shetler, the former digital transformation office head, criticised the government's response to its latest IT crisis, telling Guardian Australia it was symptomatic of a culture of blame aversion within the bureaucracy."It is literally blame aversion, it is not risk aversion," Shetler said. "They're trying to avoid the blame, and they're trying to cast it wide."The justifications that have been given I think are just another example of the culture of 'good news', reporting only good news up through the bureaucracy.
Re: and worse (Score: 0) by Anonymous Coward on 2017-01-06 13:28 (#27X0A) They should get a bigger shovel.https://www.theguardian.com/australia-news/2017/jan/06/centrelinks-debt-recovery-failures-referred-to-auditor-general-by-labor https://www.theguardian.com/australia-news/2017/jan/06/centrelink-crisis-cataclysmic-turnbull-former-head-digital-transformation Re: and worse (Score: 0) by Anonymous Coward on 2017-01-06 13:29 (#27X0B) The man handpicked by Malcolm Turnbull to head the government's digital transformation has said the error rate in Centrelink's data-matching process is so unfathomably high that it would send a commercial enterprise out of business.Paul Shetler, the former digital transformation office head, criticised the government's response to its latest IT crisis, telling Guardian Australia it was symptomatic of a culture of blame aversion within the bureaucracy."It is literally blame aversion, it is not risk aversion," Shetler said. "They're trying to avoid the blame, and they're trying to cast it wide."The justifications that have been given I think are just another example of the culture of 'good news', reporting only good news up through the bureaucracy.
Re: and worse (Score: 0) by Anonymous Coward on 2017-01-06 13:29 (#27X0B) The man handpicked by Malcolm Turnbull to head the government's digital transformation has said the error rate in Centrelink's data-matching process is so unfathomably high that it would send a commercial enterprise out of business.Paul Shetler, the former digital transformation office head, criticised the government's response to its latest IT crisis, telling Guardian Australia it was symptomatic of a culture of blame aversion within the bureaucracy."It is literally blame aversion, it is not risk aversion," Shetler said. "They're trying to avoid the blame, and they're trying to cast it wide."The justifications that have been given I think are just another example of the culture of 'good news', reporting only good news up through the bureaucracy.