Virgin Media fined £23.8m for putting vulnerable customers at risk
by Lauren Almeida from World news | The Guardian on (#71VAK)
Company failed to protect thousands of people switching from analogue to digital landline, Ofcom rules
Virgin Media has been fined 23.8m for putting thousands of vulnerable people at risk of harm" when switching them from an analogue to a digital landline.
The media watchdog, Ofcom, found the company failed to protect people who relied on telecare alarms to call for help, after Virgin Media self-reported a number of serious incidents" in November and December 2023.
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