Article 71VAK Virgin Media fined £23.8m for putting vulnerable customers at risk

Virgin Media fined £23.8m for putting vulnerable customers at risk

by
Lauren Almeida
from on (#71VAK)

Company failed to protect thousands of people switching from analogue to digital landline, Ofcom rules

Virgin Media has been fined 23.8m for putting thousands of vulnerable people at risk of harm" when switching them from an analogue to a digital landline.

The media watchdog, Ofcom, found the company failed to protect people who relied on telecare alarms to call for help, after Virgin Media self-reported a number of serious incidents" in November and December 2023.

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